Contact and Grievance Information

Version: 1.0
Effective Date: 6 August 2026
Last Updated: 6 August 2026

Legal entity name

Convergent Global Private Limited

Registered office address

B25, Institutional Area, Sector 32, Gurgaon – 122001, Haryana, India

Customer support email

For general product and account queries, email info@vidzonia.com.

Grievance contact

For unresolved complaints or grievances, email info@vidzonia.com.

Escalation process

If your enquiry is not resolved to your satisfaction by our customer support team, you may request escalation by replying to your existing support ticket or by emailing our grievance contact above with details of your original enquiry and why it remains unresolved. We will respond as soon as reasonably possible.