Contact and Grievance Information
Draft for legal review: This is an initial business draft prepared for internal review. It has not been reviewed by legal counsel and is not final. The contact details below are placeholders pending confirmation and, where applicable, appointment of a formal grievance officer.
Legal entity name
⚠ [PLACEHOLDER: Registered legal entity name]Registered office address
⚠ [PLACEHOLDER: Registered office address to be confirmed by Convergent Global]Customer support email
For general product and account queries, email support@vidzonia.com.
Grievance contact
For unresolved complaints or grievances, email grievance@vidzonia.com. ⚠ Named grievance officer to be confirmed.
Business contact number
⚠ [PLACEHOLDER: Business contact number, e.g. +91-XX-XXXX-XXXX]Support availability
⚠ [PLACEHOLDER: Support availability, e.g. Mon–Fri, 10:00–19:00 IST]Escalation process
If your enquiry is not resolved to your satisfaction by our customer support team, you may request escalation by replying to your existing support ticket or by emailing our grievance contact above with details of your original enquiry and why it remains unresolved. We aim to acknowledge escalated grievances ⚠ [PLACEHOLDER: Target first-response time, e.g. within 1–2 business days].