Refund & Cancellation Policy
1. Subscription cancellation
You can cancel your Vidzonia subscription at any time from your account billing settings. Cancelling stops future automatic renewals — it does not immediately end your current access.
2. Access after cancellation
When you cancel, you retain access to your paid plan's features and any remaining credits until the end of your current paid billing period. Your plan will not renew or be charged again after that period ends.
3. Current paid period
Cancelling part-way through a billing period does not automatically entitle you to a prorated refund for the unused portion of that period, except as described below or as required by applicable law.
4. Credit-pack purchases
Credit packs are generally non-refundable once credits have been consumed. Unused, unconsumed credit-pack purchases may be eligible for a refund in limited circumstances. ⚠ Exact eligibility window and conditions to be confirmed.
5. Circumstances where a refund may be considered
We may consider a refund where: you were charged in error; a duplicate charge occurred; a payment failed to process but funds were still deducted; or the Service was materially unavailable in a way attributable to us. Refund requests outside these circumstances are considered at our discretion.
6. Duplicate or erroneous charges
If you believe you were charged more than once for the same purchase, or charged in error, contact us as soon as possible with your transaction details so we can investigate and correct the issue.
7. Failed payments
If a payment fails but your bank statement shows a deduction, this is usually a temporary hold released automatically by your bank or payment provider within a standard banking window. If the amount is not reversed within a reasonable time, contact us with your transaction reference.
8. Time allowed to request a refund
Refund requests should be raised within ⚠ [PLACEHOLDER: refund request window, e.g. 7 days of the charge] of the relevant charge. Requests raised after this window may not be eligible for a refund.
9. Refund processing method
Approved refunds are issued to the original payment method used for the purchase, processed through our payment partner. We are not able to issue refunds to a different account or payment method.
10. Expected processing time
Once a refund is approved, it may take ⚠ [PLACEHOLDER: expected banking processing time, e.g. 5–10 business days] for the amount to reflect in your account, depending on your bank or payment provider.
11. How to request a refund
To request a refund or raise a billing concern, please reach out through our Contact page with your account email and transaction details.
12. Non-refundable circumstances
Refunds are generally not available for: credits already consumed to generate videos; subscription periods that have already been used; change-of-mind cancellations after the refund request window has passed; or misuse of the Service in violation of our Terms.