Privacy Policy
1. Information we collect
We collect information you provide directly, information generated through your use of the Service, and limited technical information needed to operate and secure the Service. Categories are described below.
2. Account information
When you register, we collect information such as your name, email address, company name (if provided) and account credentials. If you use single sign-on or a third-party identity provider, we receive the profile information that provider shares with us.
3. Uploaded content and product assets
We process the source material you submit to create videos — topics, scripts, documents, URLs, product information, images and brand assets — along with the scripts, scenes, narration and video output generated from that material. This content is used to provide the Service to you and is not used to train third-party models without appropriate safeguards, except where separately disclosed.
4. Usage and technical information
We collect information about how you use the Service, such as pages visited, features used, credit consumption, device and browser information, IP address and log data, to operate, secure and improve Vidzonia.
5. Payment-related information
Payments are processed by authorised third-party payment partners. We receive confirmation of successful or failed transactions and limited billing metadata (such as plan, amount and transaction status); we do not store full card numbers on our own systems.
6. Cookies and analytics
We use cookies and similar technologies for essential site functionality, preferences and analytics. See our Cookie Policy for details and how to manage your choices.
7. Purposes of processing
We use collected information to: provide and operate the Service; process payments and manage subscriptions; provide customer support; secure accounts and prevent fraud or misuse; communicate service-related updates; and improve Vidzonia's features and reliability.
8. Service providers
We share information with third-party service providers who help us operate Vidzonia, including cloud hosting, AI model providers, payment processors and customer-support tooling. These providers are permitted to use your information only as needed to provide services to us.
9. Data retention
We retain account and content data for as long as your account is active, and for a limited period afterward as needed for legal, accounting or legitimate business purposes. ⚠ Specific retention periods to be confirmed.
10. Security measures
We apply reasonable technical and organisational measures intended to protect your information, such as encryption in transit and access controls. We do not currently hold or claim any specific third-party security certification. ⚠ Security programme details to be confirmed. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. International data processing
Depending on where our infrastructure and service providers are located, your information may be processed in countries other than your own. ⚠ Specific processing locations and transfer safeguards to be confirmed.
12. Your rights
Depending on your location, you may have rights to access, correct, delete or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
13. Account and data-deletion requests
You can request deletion of your account and associated data from your account settings or by contacting support. We will process verified deletion requests in accordance with applicable law, subject to any records we are legally required to retain.
14. Children's privacy
Vidzonia is intended for business use by adults and is not directed to children. We do not knowingly collect personal information from children.
15. Policy updates
We may update this Privacy Policy from time to time. Material changes will be notified through the Service or by email where appropriate.
16. Privacy contact
For privacy questions, contact legal@vidzonia.com. For grievances, contact grievance@vidzonia.com.