Shipping & Delivery Policy
1. Digital-only product
Vidzonia is a software-as-a-service ("SaaS") product operated by Convergent Global. We do not sell or ship any physical goods. There is no physical shipping, courier or postal delivery associated with any Vidzonia purchase.
2. Electronic delivery
All purchases — including subscription plans, credit packs and account upgrades — are delivered electronically. Upon successful payment verification by our payment partner, your account access, subscription entitlements and/or credits are activated automatically inside the authenticated Vidzonia application.
3. Typical delivery time
In most cases, access and credits are reflected in your account within a few minutes of successful payment verification. Occasionally there may be a short delay due to payment-processor confirmation.
4. If access does not appear
If your subscription access or credits do not reflect in your account within ⚠ [PLACEHOLDER: expected delivery window, e.g. 30 minutes] of a successful payment, please contact our support team with your transaction reference so we can investigate and resolve the issue promptly.